FAQ

Got a question?

Have a look at our FAQ (frequently asked questions) for your answers

We have a fleet of LWB high roof vans.

Our LWB High roof vans have the following approximate size for the loading area.

  • Height 1,900mm
  • Width 1,700mm
  • Length 4,200mm

Our vehicles can carry a max payload of 1285kg (This includes driver/s and fuel).

The only individual items we can dispose of is packaging from items we deliver and pallets charged per item.

If you require many items to be disposed, we do offer a Large Disposal Service that we charge per van load.

Please contact our office using one of the methods on our contact page and we can help rectify any issues.

We don’t want any customers to feel that their invoice is higher than expected, please contact us via the contact page and we will re-evaluate your invoice for you.

Please note the driving time includes all time a driver spends working for you, this includes the return journey to within 10 miles of our location.

Yes please contact of office using the contact page to cancel any bookings.

Any cancelations within 48 hours of the bookings will be charged the minimum amount.

Our standard payment terms are payment must be made within 14 days from the date of invoice.

If you can’t pay within the payment terms you may incur a late payment fee of £40. If you believe you can’t pay on time please contact our office as soon as possible.

We our understanding and only charge customers a late payment if they are not responding when contacted or are not cooperating.

For regular customers we may be able to increase our payment terms, please contact our office using the contact page to find out more.

We are currently not VAT registered so you cannot claim VAT against our invoices. However our prices are lower to take this into account so your business wont miss out.

Will will accept payment via bank transfer. We currently don’t have the ability to take card payments directly but this may considered in the future.

For regular customers we may be able to agree credit terms, please see the contact page on details how to contact our office.

Yes we insure all our customers goods with goods in transit insurance.

There are some exceptions which include

  • Glass
  • Jewellery
  • cash
  • Used electronics
  • Art
  • Antiques

Our standard insurance covers goods at a rate of £10 per kilo.

For example a item weighing 10kg would be insured up to a value of £100.

We should be able to increase the insurance cover if needed at a premium. Contact our office when making a booking and we will be able to advise.

Yes our company used to be called Cotswold Freight, we changed our name in 2019 as we no longer use HGV vehicles and the name no longer seemed relevant to our business.

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